Photo courtesy of DeepBrain AI.
Customers may now engage in live conversations with an artificial intelligence clerk in Korea’s first unmanned 7-Eleven convenience store inside the Lotte Information and Communication building in Seoul, according to a press release.
DeepBrain AI, a provider of real-time conversational AI, installed the AI Kiosk in 2021. A subsidiary of Lotte Group, 7-Eleven’s AI Kiosk includes DeepBrain AI’s AI human technology and additional technologies for use in unmanned convenience stores.
The AI Clerk provides promotional information including discounts and newly stocked items, as well as background on the company and the technology.
«We believe AI humans embedded with video and speech synthesis technology will disrupt many industries, including convenience stores,» Eric Jang, founder and CEO of DeepBrain AI, said in the press release. «We’re excited to demonstrate this 7-Eleven commercial solution, which is currently in use, to highlight AI’s ability to humanize digital customer service and enhance customer experiences.»