Mike Pappas
CEO & Co-founder
Modulate
Mike Pappas is the CEO & Co-Founder of Modulate, a leader in real-time conversational and voice intelligence. Under Mike’s leadership, Modulate has expanded its technology into customer service and contact centers, where protecting both customers and agents against abuse and fraud has become mission-critical. Modulate’s products, including ToxMod (real-time detection of harassment and abuse) and VoiceVault (fraud and identity verification through voice), enable organizations to safeguard agents against abusive callers, protect customers from scams and fraud, and ensure compliance—all while reducing call times and friction in the customer experience.
Mike is deeply engaged in helping enterprises reimagine how AI can be applied responsibly in live voice channels. He regularly works with CX leaders to design systems that balance efficiency, empathy, and security. Inside Modulate, he fosters a culture of passion, respect, and growth, ensuring the team’s innovations consistently reflect the company’s prosocial mission.