Government
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July 18, 2025
El Paso County, Texas, has launched a network of advanced AI-powered self-service kiosks at various locations, including Fort Bliss, the Ysleta del Sur Pueblo and county annexes. This initiative aims to broaden access to county and court services for all residents, particularly those in rural areas, Spanish-speaking communities and active-duty military families, according to a KTSM report.
Developed in partnership with Advanced Robot Solutions, the kiosks provide a secure and user-friendly platform for various functions, such as checking court hearing schedules, making payments for juvenile probation, the County Tax Office and child support, accessing frequently asked questions and printing forms. The kiosks also offer live telepresence support, connecting users with county staff via real-time video and incorporate smart AI that learns from interactions to improve responses over time.
«We’re taking bold steps to make government more accessible,» El Paso County Judge Ricardo Samaniego told the news outlet. «This kiosk network represents the County’s dedication to removing barriers and ensuring our services reach every corner of our diverse community.»
Since their initial launch, the kiosks have served hundreds of residents, with notable adoption in areas where in-person services are often challenging to access. The county reported that over 20% of interactions have been conducted in Spanish, demonstrating the kiosks’ effectiveness in supporting bilingual populations.