Delegates to Intersect Las Vegas spent three days hearing reports on macroeconomic trends, consumer banking research, demographic trends, banking technology updates and more.
Octavio Marquez welcomes Intersect attendees in Las Vegas.
More than 200 financial services executives converged at Caesars Palace in Las Vegas last week for the first in-person Diebold Nixdorf Intersect Fintech Conference since 2019, where they met corporate leaders and brainstormed the many challenges of the current banking environment.
Overriding themes throughout the conference included the growing consumer preference for digital banking, the growth of cashless transactions and the expansion of cash deposits and withdrawals that is driving the need for cash recyclers.
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Justin and Stephanie Robson present ATM servicesto attendees at the ATA Services display. |
Attendees, who hailed from the U.S., Latin America, Mexico and Poland, spent three days hearing reports on macroeconomic trends, consumer banking research, demographic trends, banking technology updates and more.
«We are living in very exciting times in banking,» said Octavio Marquez, who was named president and CEO in March of this year, during a welcome presentation.
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Marty Floerchinger and James Halski present ATM design products at the TMS Design display. |
«I think that the change that we saw over the past two years only helped accelerate what was already a trend impending; more digital touchpoints transforming the branch footprint that we have for bringing new services, introducing new payment channels into the ecosystem and making that all seamless for our customers,» Marquez said.
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Mark Elson of Diebold Nixdorf demonstrates security features of a DS Series ATM. |
Since last meeting in 2019, «Clearly our life started changing dramatically,» Marquez said. «But as the pandemic progressed we also started seeing we can conduct business. Banks played a key role in making sure that the economy kept going. To your credit, all of you found ways to continue serving your customers, whether it was changing the way your branch operated, deploying more self service, [or] investing more in digital capability.
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Heather Brown presents an LED screen at the Sterling ATM display. |
«We were also lucky enough to be named one of the essential service providers globally so we could continue providing our services to all of you,» he said.
The next challenge was the Russia/Ukraine war, putting new pressures on the global supply chain. Then, unexpectedly, inflation began to soar, followed by severe labor shortages.
On the upside, the DN Series has probably been the most successful product launch in the company’s history, Marquez said. The company has orders to deliver more than 50,000-plus ATMs over the next year, the strongest financial backlog the company has had.
He was also excited to introduce Joe Myers, who replaced him in August as executive vice president for global banking. Myers joined the company from Elavon, a wholly owned subsidiary of U.S. Bank and a provider of payments processing, where he served as chief revenue officer and president of North America.
Throughout the duration of the event, attendees were also able to hear how banking colleagues are weathering challenges through panel presentations and visit sponsor displays by Diebold Nixdorf partner companies.
Photos: Networld Media Group.