While the pandemic created double-digit business closures and decreased foot traffic to retailers and customer service windows, many consumers still chose paper money as their preferred form of payment. According to the Federal Reserve Bank of Atlanta, paper payment methods saw less than a 10% decrease year-over-year from 2019 to 2020. Consumers moving to pick-up orders for groceries and home staples delighted at being able to quickly walk to a payment kiosk, pay their bill in cash, pick up what they forgot to order online and be on their way.
Now, with staffing shortages attacking every industry, self-service bill payment kiosks empower groceries, convenience stores, utility companies, pharmacies, and more, to meet consumer needs regardless of shifts in staffing or mask and vaccine requirements.
Download this white paper for 10 benefits of providing bill pay kiosks.