Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer interactions across multiple channels, according to a company press release.
Sabio Console integrates customer contact channels such as voice, webchat, SMS and WhatsApp into conversational AI platforms like Google CCAI, ES and CX. Sabio Console provides tools to design, build, deploy and scale complex and automated customer interactions across multiple channels.
«Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform,» Tom Mullen, Sabio CPO, said in the release. «The platform has been designed for organizations handling millions of customer queries and who have a large operating cost in their contact center or customer service function. Those businesses will be aiming to scale more efficiently, while maintaining outstanding levels of customer service.»
Through Sabio Console, organizations can design, build, deploy and scale complex, automated customer interactions across multiple channels from within a single platform, according to the release.
«Console allows users to easily map channels to the relevant ‘bot’ and handles the complexity of media transport and session management, allowing customers to build rich, omni-channel experiences,» Stuart Dorman, Sabio CIO, said in the release. «The platform provides a comfortable authoring experience, simplifying the build out of virtual agent interfaces for chat, with easily embedded rich media, as well as SSML for voice. The multilingual capabilities, including automatic language detection, allows Console to be deployed across more than 70 languages. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before.»